FAQs

After Sales Policy

Q：The real product is it exactly same with the picture?

A：Photo and information provided as reference, and all will prevail in kind. Different monitors display colours differently, and everyone’s definition of colour is vary, thus we cannot guarantee what you see in the picture is exactly same as the colour of the actual product, but it sure will be the base colour. Picture Featured Is Only For illustration Purposes, please base on the actual product received.

Q：How to deal with size fit problems?

A：Some items we had already clearly stated the measurement in our websites, before you consider to buy, please confirm the measurement stated that are suitable or not. All the measurement might have a difference of 0.5-2.0cm vary to the real item. For more information, you may seek our advice.

Q: Return request matter?

A: We will not entertain any return parcel without our prior notice or awareness. Make sure that the returned goods are unused, cleaned and retain the original packaging.

Any use, scratched, damaged items are not acceptable for returns. (Please ensure the return items with the merchandise tag and with original packaging if have, if the returned goods have been damaged in any way, we will not accept for replacement.)